Refund Policy

Effective Date: Aug 11th, 2026.

This Refund Policy applies to all purchases made through collinsconsulting.us.com, operated by Kenneth R. Collins II, dba Collins Consulting US ("Company," "we," "us").

1. Required Strategy Call

All consulting and AI implementation services require a free 30-minute strategy call before purchase. Any purchase of these services made without first completing a strategy call:

• Does not qualify for a refund under any circumstance, and
• Does not qualify for priority processing or priority delivery.

We strongly recommend booking your free strategy call before purchasing any service package.

2. Digital Products (E-books, Workbooks, and Other Digital Downloads)

All sales of digital products are final. No refunds, exchanges, or credits will be issued once a digital product has been delivered or made available for download, due to the nature of digital goods.

3. Consulting / Advisory Services

All consulting and advisory service fees are non-refundable. Because these services are billed for the professional's time, once a session or engagement has been scheduled, delivered, or is underway, no refund will be issued — regardless of outcome or satisfaction with the advice given.

4. AI Implementation Packages

AI implementation engagements are billed in three parts:

Line	Description	Refundable?
1. Setup Fee	One-time, non-negotiable fee to begin the engagement	Never refundable, under any circumstance
2. Deliverables	Fees tied to the build/implementation work performed	Non-refundable once work on the corresponding deliverable has begun [confirm: or once delivered — adjust as needed]
3. Completion Payment	Paid upon completion of the project	Refundable if the completed implementation does not meet the agreed-upon scope of work, per written agreement

The Setup Fee (Line 1) is never refundable under any circumstances, regardless of project outcome, cancellation, or dissatisfaction.

5. Cancellations

• Digital Products: Once a digital product has been purchased and made available for download, the order cannot be cancelled.
• Consulting Sessions: You may reschedule or cancel a scheduled consulting session at no charge if you notify us at least 72 hours in advance. Sessions cancelled with less notice, or missed without notice, are treated as delivered and are non-refundable.
• AI Implementation Projects: Once the Setup Fee (Line 1) has been paid and the project has begun, the engagement cannot be cancelled for a refund of that fee. If you wish to cancel a project before the Deliverables stage (Line 2) has begun, contact us in writing — any amount owed for work already performed up to that point will still be due.

6. How to Request a Refund

Where a refund is available under this policy (Line 3 of AI implementation packages, in qualifying cases), requests must be submitted in writing to collinsconsultingnwi@gmail.com within 7 days of project completion, along with an explanation of how the deliverable did not meet the agreed scope.

7. Accepted Payment Method and Refund Timing

We accept payment via Stripe only (credit/debit card). Where a refund is approved under this policy, it will be issued to your original payment method through Stripe. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank's processing times. We are not responsible for delays caused by your bank or card issuer.

8. Chargebacks and Disputes

Filing a chargeback or payment dispute with Stripe or your bank without first contacting us directly may result in suspension of any pending or future services. We ask that you contact us first at collinsconsultingnwi@gmail.com to resolve any billing concern.

9. Questions

For questions about this Refund Policy, contact:

Kenneth R. Collins II | Collins Consulting US Email: collinsconsultingnwi@gmail.com